Thoughts about real estate, referrals, technology and big data.

Converting purchased leads can be challenging and frustrating. Prospects don’t return phone calls or emails — and it’s often difficult to stand out from the digital crowd. When managed effectively, however, online lead gen can be a lucrative supplement to your current business. Our VP of Marketing, Lisa Fettner, recently hosted a webinar alongside Kimberly Cameron of Better Homes & Gardens Preferred Properties and JLA Realty’s Ryan Bokros, to discuss tips to get you closer to the close.

During the webinar, Lisa, Kimberly, and Ryan shared five best practices for turning cold prospects into closed deals:

  • Help your leads get to know the “virtual you.”
  • It’s not about you (it’s about the needs of the lead).
  • Provide instant gratification.
  • Be prepared to play the long game.
  • Have a lead management plan.

Tip #1: Help your leads get to know the “virtual you.” Online lead generation is a lot like agent client dating. You really want your clients to get to know who you are — it’s about reputation, not vanity. That’s why you must have a professional/recognizable photo, consistent information across the web (from your Zillow page to your Linkedin profile) and a clear, unique selling proposition. It’s also important to be professional, but human. People want to work with people with whom they connect and have common ground, so don’t be afraid to share things like your involvement with your local community.

Tip #2: It’s not about you. For every prospect or lead that comes through the door, you should be thinking about what they want or need. Sharing testimonials from past clients is an excellent way to show prospects that you have the experience and expertise they need. Make sure that you have a variety of different ones targeted to different audiences. Based on that information, make the data you send them personal so you can be their “go-to” real estate resource. Lastly, you need to be responsive. Whether you’re helping them put an offer on the home of their dreams or managing inspections on their listing — time is everything.

Tip #3: Provide instant gratification. Our reality today is that we live in an instant world — everyone expects everything, immediately. When servicing clients, a quick follow-up is critical. You should respond in kind at least 4x (don’t be afraid to pick up the phone!) and provide information with each response. Between showings, client meetings, family life, and those rare times you get to catch some shut-eye, it’s humanly impossible to be available to your clients 24/7. In those cases, an auto-response is better than no response. This enables you to let your clients and prospects know that you’ve received their message and will get back to them as soon as possible. If you have a team, consider providing a team members’ name and contact info if the inquiry is urgent. When you do finally get in touch with a prospect, make sure to inform them (e.g., property, neighborhood, market info), engage with them (e.g., “What are your needs?” “What’s your preferred price point/area?”) and interact with them (e.g., set an appointment, provide a walk-through, view properties).

Tip #4: Be prepared to play the long game. Lead generation is not a sprint, it’s a marathon. Although prospects expect instant gratification, as an agent, you have to be prepared to play the long game. Keeping in touch with clients occasionally (no nagging allowed), could be the difference between a prospect forgetting who you are or calling you a year later to sell their house. Keeping in touch doesn’t mean you call them once a month to ask if they are ready to sell. It means you continue to provide value to them by creating engagement opportunities (e.g., invite them to a block party in their favorite neighborhood), tell a story (e.g., what’s new in the community) and by being their real estate resource and subject matter expert. It doesn’t have to be all business all the time. Letting a prospect who you know is a dog lover know that a new local dog walking service is available doesn’t just show that you’re a valuable person to know, it also shows you are thoughtful. For buyers, consider sharing information with them such as market data, a home buyer guide, relevant testimonials, and information on the community. Sellers may be interested in recent comps/sales, selling tips/guide, and an info sheet on your process of selling a home. These topics can all be shared easily through different touchpoints such as a blog, social media channels or remarketing. Kimberly shared that she adds all prospects to her teams’ monthly client parties which include coffee meet-ups, dog happy hours (“Yappy Hour”), bowling nights, and fun events celebrating national holidays like Margarita and Doughnut Day. This gives prospects the opportunity to meet Kimberly and her team in a casual environment and chat with their past and current clients.

Tip 5: Have a lead management plan. If you don’t have a CRM and a system in place to manage your leads, it’s going to be very challenging to get the type of ROI that you want from your lead generation efforts. Many leads could take anywhere from six to nine months, or even longer to convert. You need to have tracking in place to manage and prioritize leads and assess what’s working and what’s not.

If you have an overflow of leads or leads that are outside of your preferred property type, price point or area, use a referral service such as ReferralExchange, or take the time to find someone who can handle it for you. A 25% referral fee is better than no fee at all.

Kimberly is a big believer in implementing a system and using a script when contacting prospects for the first time. She highlighted the importance to always do the following:

  • Ask if it’s a good time to talk.
  • Ask them for their story and what they need.
  • Close with a contact request or an offer of assistance.

Watch the full recording here to learn the best ways to leverage these techniques every day in your lead generation activities.

Vendors and professional resources can be a huge source of referral opportunities — but you must keep yourself top of mind with both them and your clients. Rob Morelli, CEO and Co-Founder of HomeKeepr — a home vendor recommendation app that agents can customize and give to their clients — recently joined us to share tools and tips that help maximize the potential of your network precisely to increase your referral business. Rob, whose company helps homeowners discover the best home service pros in their communities through “local expert” recommendations, shared how to accomplish all of the following:

  • Generate the most value from your current vendor relationships.
  • Engage your professional relationships.
  • Stay top of mind and create true partnerships.

The value of professional relationships. Homeowners want personal referrals from people they know and trust. There are dozens of sites (e.g., Angie’s List, Yelp, HomeAdvisor) that can help your clients find someone to work with, but none of them offer the key element of a trusted referral. By recommending painters, plumbers, contractors, etc., you help alleviate the stress your clients may otherwise feel by having someone unknown work in and around their home.

A steady source of referrals. You can earn referrals from your professional partners through several different ways. First, they are often in touch with soon-to-be sellers, with 50% of sellers spending $8,000 or more on home improvement before listing. In addition, typical home service pro businesses rely heavily on referral relationships. Many of these vendors are often not the best marketers in the traditional sense, so they rely heavily on word of mouth and understand the value of referral relationships. These professionals are typically very well connected in the community, often times growing up in the community in which they provide their services. Keep in touch and maintain good relationships with these professionals so when they have a client who needs a real estate agent to list their home, they think of you.

Pros are connected to other pros. Your pros know who the best people are in their industry and the local community. The best plumbers often know the best electricians in town, and so on. Getting to know them will not only help provide introductions to potential prospects for you, but also connect you to other professionals in the community who can assist your clients with home maintenance needs. Because they are connected to these people through referral relationships, you know that the people they are connecting you with understand the value of a referral relationship as well.

It’s all about the referrals — give, then get. If you want to get referrals, you must first give them. The best way to get people to refer you is to give them something of value first. The best part about referrals is that you are connecting two people who both need the other side — a mutual benefit.

Communication is key when maximizing and building your vendor and professional network. Best practices include introducing yourself via a phone call or in person and letting them know that your referral program is a serious undertaking — not some hollow promise they’ve heard before. Let them know your referral list is exclusive, not something they can pay to be on, and includes only the best vendors. Emphasize the connection to “new” homeowners, which is a big opportunity for them, particularly when one considers how much people spend on their property when they are about to buy or sell a home. This is also a long-term business opportunity for them as they could become the clients’ “go-to” maintenance person. Lastly, suggest they post occasional offers for your clients. This is a way for you to pass along value to your clients as well as drive value back to these professionals. For example, have one offer per business per month for your clients — that way you can highlight each of the vendors in your network.

You don’t get if you don’t ask. Once you’ve described how you are going to drive business to the vendor, it’s your turn to explain your business and what you do. After all, their reputation is on the line, and they need to know that you treat your business seriously. Don’t be afraid to ask them directly for referrals. By sending business their way, you can’t assume they will refer business back — you have to ask. You should also ask them for introductions to other home service pros who would be worthy of inclusion in your program.

Never stop adding to your professional network. HomeKeepr has hundreds of categories of vendor types, so even if you know three outstanding electricians, there is always room to grow your network and contact list. Grow your professional network through referrals from your professional relationships and by finding out who your clients love (e.g., ask them on social media). Remember, everyone’s got their “go-to guy.”

Show them the finished product. Visuals last longer than words, so show the vendors in your network where you will be advertising their services and where people will find them, such as your website or a specialized app. If it’s on a platform they can share with their family, friends and clients, it will make a lasting impression and will show them how you are adding value.

Follow up and demonstrate your value. Whatever software or platform you use, it should be very clear when people are calling your preferred vendors so you can track it. If your clients are using your vendors, you want to make sure you follow up with those professionals to let them know that their new client came from you and ensure that they take good care of them. Rob noted that “Everyone wins when you support your community by supporting small business.”

Watch the full webinar here and get $50 off any HomeKeepr annual plan using code REFERRALEXCHANGE.

Agent-to-agent referrals are a foundational piece of the real estate industry. Back in January we released “The Real Estate Referral Economy” – a study on the power of real estate referrals, conducted in partnership with the Council of Residential Specialists (CRS). We surveyed 1,400+ top-performing agents nationwide to learn more about the impact of referrals on their business. The result is a deep dive into referrals, their value, the methods used to make or take successful referrals, and more.

Key findings from the report include:

  • Referrals aren’t purely important to agents for their monetary value. Many agents’ primary concern when referring out business is maintaining the reputation they’ve worked to establish with current and past clients.
  • The close rate of a typical referral, whether inbound or outbound, hovered around 50% for the majority of respondents.
  • Outbound referrals, according to this study, make up a median of 12.5% of total transactions per agent per year. The majority of respondents (75%) make $10,000 or less annually by referring business to other agents.
  • Over half (58%) of outbound referrals are generated from past or current clients. The rest come from a combination of family and friends, other agents, referrals companies, and raw leads.
  • Most respondents expect to receive 25% of the total commission when they refer out and prefer to pay around 25% when they receive a referral.
  • Nearly 40% of inbound referrals come from the agent’s sphere with a majority of those coming from past or current clients. Another 40% of inbound referrals come from other agents.

The level of engagement in the agent-to-agent Referral Economy described in this study can be viewed as aspirational for agents in the early stages of their careers. It can take years in the business and many of successful transactions — building a solid reputation — before most agents will fully enter this segment of the economy and can then depend on it as a somewhat steady source of income.

Download our new report, “The Real Estate Referral Economy” for a full look. 

Your job as a real estate agent is to help clients sell or find their dream home. While your general guidance is likely valuable, there are many ways you can make yourself a greater asset to clients.

Providing more value is a win-win, because when clients are impressed with you, they’re more likely to share their experience with friends, refer your services, and leave a great review—all of which drive more business opportunities. The following three ideas are just the tip of the iceberg, but can be used by every agent, regardless of location.

Offer Advice for Buyers

You may have sold enough houses to know what it’s like to be a new homeowner—overwhelming, exciting and stressful all in one. Sage advice and tips from you may be just what your clients need to feel at ease when going through this process.  These tips from Movoto are helpful for first time and move-up buyers (it’s often been a while since a move-up buyer has purchased a new home).

Here are a few tips from agents that may spark a few ideas of your own:

  • “Protect yourself: Get pre-qualified for a mortgage so you don’t spend more than you can afford for a home.”Anthony Leone
  • “Be patient and realistic when looking for your first home. It is important to find a home within your financial position at the time of purchase. Remember, your first home most likely won’t be your last.” Kyle Seyboth
  • “You will probably move in the next seven years, so make sure to think about resale value in the near future.”– Barry Krupp

Be a Data-Driven Agent

Being a data-driven agent automatically makes you more valuable. Not only are you making decisions based on data (not your gut), but you can also provide potential buyers with hard data that can’t be denied. This is a powerful combination.

Here are a few data points to include in your listings and when speaking with potential buyers:

  • Walk score: This gives potential buyers an idea of how accessible everything is within the area of the home. This will be especially helpful for potential buyers who are moving to a new town, city or state. Only list the score, however, if it’s 71 or above, suggests 12 Ways to Use Data to Sell Your House Faster.
  • End the listing price with “99”: This is a classic sales trick, called Psychological Pricing. According to a Zillow study, homes priced this way sold 3 percent (4.2 days) faster than those that didn’t.

Keep your lead capturing software up-to-date: Your lead generation tool is great for filtering potential clients, but if you don’t update the information regularly, you’re not able to use the data to its full potential. “The fact is, the effectiveness of real estate lead generation programs for brokers and teams is 100% reliant on how they track and report to drive higher conversion rates,” according to Inside Real Estate.

Give Them a Useful Gift

Many agents get their clients a homeowner gift, which is a great chance to provide more value to your clients.

Instead of getting them something like a welcome mat, which is fun and cute, think of something that’s more useful or that they may need immediately after the sale goes through. This shows that you care about the client enough to spend money on a truly thoughtful gift.

Here are a few useful gifts that will go a long way:

  • A creative homeowner gift: If they don’t have the budget to install a security system just yet, get them a set of fake security cameras. They’re cheaper and still effective. If they already have a security system, you could consider getting them a home warranty, Home Depot gift card or subscription to a home/living magazine.
  • Small appliances: Consider buying your clients a brand-new appliance they can enjoy in their new home like a Keurig, Nest thermostat or new cookware.
  • Outdoor accessories: Giving your clients an outdoors accessory like tiki torches, a fire pit, an outdoor carpet or a potted plant is a thoughtful gift you know they will appreciate. These are especially great gifts if you’re in a year-round warm climate or the sale was made in the summer.

These are just a few ways that you can be a more valuable agent, and in turn, attract more clients. Keep them in mind as you work with your next client and see if you notice a difference in the experience—for them and you.

BIO: Jessica Thiefels has been writing for more than 10 years and been in social media and content marketing for five. She’s currently a full-time blogger and has been written for Lifehack, Inman, Reader’s Digest,, and more. Follow her on Twitter @Jlsander07.

“…You, my friend, are a brand. Personal branding, by definition, is the process by which we market ourselves to others.” —Seth Price

Enhancing your personal brand can help take your business to the next level. Real estate writer and speaker, Seth Price, recently joined us for a webinar to share tips on how to create a personal brand in the complex world of digital media. When you think of Seth, you think of personal branding. For him, it’s the key to scaling a business, negotiating well, raising money and attracting new customers — yet you must build a reputation. Seth shared how to do the following:

  • Develop a strategic approach to making your mark in this world.
  • Combine new and old tools to build trust at scale.
  • Leverage your personal brand to connect in real time.

“If you don’t show up on Google, you don’t exist.” In the digital age, it’s all about how you stand out. Today, people are more distracted than ever — which makes it challenging for businesses to garner and maintain consumer attention. If your presence does not appear on platforms like Facebook and Google that can capture attention and show who you are, you don’t exist. Seth notes, “You need to have a brand to be relevant today. Either you manage it yourself or it manages you.”

“Recognition is not just for the rich and famous.” Branding is no longer just for big businesses or the rich and famous. If you think of Tesla, you’ve probably heard of Elon Musk, and if you think of the Corcoran Group, you’ve probably heard of Barbara Corcoran. These are all big businesses built around the persona of an individual. Personal branding is an expression of our trust and authenticity, and how we market ourselves. When you walk into a room, people naturally have a perception of you. Only you have the power to focus what you want your brand to be in the world.

“As a brand, we can leverage the same strategies that make the rich and famous brands appeal to others. We can create recognition and trust just like them.” When we leverage our brand, we can scale our businesses at a rate we couldn’t do if we were not leveraging branding. Your website, business cards, and mission statement are not your brand — they are simply representations of your brand. Seth explains that no one cares what you have to sell, until they have a problem. The goal is to reach consumers before they have a problem. For example, if you begin interacting with someone long before they buy a home and long after, you can almost guarantee you will get future business and referrals from them.

“It boils down to trust + attention.” In the real estate industry, service is key to our business. To provide exceptional service to consumers, you must have their trust and attention. When determining your brand, think about what you want people to know you for. Seth shared these questions to help get you started:

  • What are your goals?
  • What do you stand for?
  • What’s your special sauce?
  • How does the world see you?
  • What does Google say about you?
  • What do your social profiles say about you?

“What’s the impression people have when your name is read or said?” When you’re not in a room, how do people describe you? Seth suggests asking friends and family members to describe what you do. If that description is not spot on, there is a disconnect on how you are communicating your expertise and how you are being perceived. Ideally you want to create an experience with prospects prior to meeting them that is in-line with what you do and who you are. Your brand is not solely just about what you do, but also what you stand for. There is a lot of power in deciding who you are above all else, and with that, you will start to attract people who love who you are.

“You need brand assets for your road to recognition.” Images are more important than ever in this visual world we live in. Seth stresses the importance and value of having a great and current headshot (i.e., hi-res, looking at the camera), and making sure it’s everywhere until you’re famous. First impressions are how the world sees us. In addition to a great headshot, “You need a website that aligns with your name/brand in every way. It needs to work on all mobile devices and it needs to be written for human consumption.” Having your own website is the difference between owning and renting. A website that you control is an asset that you have, no matter what happens in the marketplace. It’s also a place where you get to build your reputation for that destination. Most importantly, your website needs to be responsive and the content needs to include your unique personality and brand. Pro tip: If you write the content and blog posts for an individual that is your ideal customer vs. the general public, you will increase the readership fivefold.

“Your LinkedIn profile is part business card, cover letter, testimonial page and a living database of your network.” LinkedIn is still the biggest career-based network in the world. Facebook is largely comprised of entertainment such as cute animal videos, but LinkedIn is all business. Seth highlights the importance of the platform, encouraging you to “Use it to create your own personal landing page, share your expertise, to prospect and meet new people.”

“Billions are on Facebook but most are not branded well.” As an agent, you should make sure your entire profile is filled out, include a link to your site, use images that represent your brand, share what’s important to your target audiences, while staying in-line with your brand. Someone should be able to look at your page and instantly understand that you are a community leader and the “go-to” real estate resource in your market. Why is this important? Because “Deeply understanding your audience will help you create experiences that solve their problems.”

Learn more marketing and branding tips from Seth at and watch the full webinar here.


We live in a very visual and virtual world — something social media plays a big part in. Different social channels allow users to share candid views into their business, offer two-way engagement in a fun way, help reach audiences who haven’t engaged with you online, and easily communicate your company and value proposition.

Our VP of Marketing, Lisa Fettner, recently hosted a webinar alongside Orlando Realtor® and ReferralExchange member, Nicole Mickle, to share how to strategically use social media to generate business-sustaining referrals. During the webinar, Lisa and Nicole covered the following:

  • Benefits of the most popular social channels
  • Essential tips and tools to help you generate referrals from social media

Snapchat continues to be a valuable platform for storytelling and sharing content and tips. Here are a few ideas on how you can use Snapchat for your business:

  • Show how to use a new tool or provide tips.
  • Share a “behind-the-scenes” look at a listing or open house.
  • Send your clients videos and pictures from a house tour and ask for their feedback.
  • Create a geofilter for your open house to promote the property and your brand.

Just like Snapchat, Instagram offers several ways to engage and reach audiences online. Nicole, an Instagram pro, who has received numerous referrals using the social channel, highlighted the importance of sharing a variety of content and not making your posts all about business. Visit her page (@iorlandorealestate) and you’ll quickly see she is the local expert in her area as she shares design ideas, new restaurants/shops, properties she has just sold, local news, inspirational quotes and more on her page. Most importantly, she reminds users to be themselves and be authentic. Here are a few other ideas:

  • Showcase special features (e.g., views, pools) of a home and the neighborhood (e.g., restaurants, amenities, indoor/outdoor lifestyle benefits).
  • Make Instagram your virtual catalog or home magazine.
  • Use Instagram stories to share listings (always ask clients for approval first) and a sneak peek into your personal and business life.
  • Post “sold-property” pictures and thank those involved in the process/care of their client.
  • Use different hashtags in posts to promote reach (e.g., #homebuying, #orlandorealestate, #newconstruction).

Facebook Live is another way agents are taking advantage of real-time video because most everyone is already on the platform. To make the most of Facebook Live, make sure you go live when your viewers are online, create snappy titles for your videos, respond to comments quickly, and share your video everywhere. Here’s how you can use Facebook Live to generate awareness and new business:

  • Share live behind the scene videos before, during, and after staging a home or hosting an open house.
  • Create contests and ask your audiences to guess where you are.
  • Host a live Q&A on different topics.
  • Post live video showings and quick “how-to” videos.

Many of these content ideas can be easily adapted across all social channels — it just depends which of those channels you are most comfortable using and who your target audience is.  It’s critical to ask your clients which channels they’re using since you want them — and future clients like them — to see what you’re posting.

Regardless of which channels you are using, it’s important to always be consistent, relevant, and don’t be afraid to have fun.

Access the webinar recording and learn more about these social channels here.  


By Elizabeth Christensen, Placester 

As a real estate professional, your time is limited and your tasks are many, which means you need to make the most of your website to attract, capture, and nurture the best leads for your business. By providing the right content in an appealing way, you’ll not only increase engagement on your site, you’ll also build trust necessary to secure leads’ contact information so you can start creating strong in-person connections. There are pages proven to increase traffic and conversion, and this post highlights the top ones. Scroll through to watch our webinar which features the best tips for creating these for your site!

Below you’ll find the top lead-generating pages you must create for your real estate website:

1. An Eye-Catching Homepage

This page is the first impression people have of your brand. It needs to be thoughtfully laid out with clear navigation to all the important pages on your site, your contact details, and enticing pieces of content.

2. Agent Info Page

Include your professional story here. Explain why you’re passionate about real estate and showcase your personality. Your prospects will be curious about your start in the business and what sets you apart from other agents in the area.

3. Attractive IDX Pages

IDX pages allow you to feature the specific areas you work in on your site. Your prospects have the ability to filter listings by price, neighborhood, or property type. This is the spot to feature your most popular listings to ensure they are seen by your leads.

4. Active Blog

A regularly updated blog is a great driver of traffic to your site. Posts should be a mix of information, visuals, and entertainment. You can talk about your favorite parts of the community, provide lots of how-to articles, or give more details about homes in the area.

5. Detailed Community Pages

Community and Area pages provide a space to feature all the market data and cultural aspects of your community to your site visitors. This is where you share everything that makes your community desirable. Include photos and videos of cultural events, descriptions of popular businesses, historical attractions, and top-notch school and medical facilities.

6. Resources for Homebuyers/Sellers

This page will be a major resource to your leads. Include data on the homes you sell here, and share any neighborhood reports, buyer/seller checklists, or marketing reports so your prospects have an analytical idea of the types of homes you sell.

7. Home Valuation Page

This page offers tools to help sellers decide when to list, and gives buyers an idea of the value of homes in an area. Include comparative market analyses (CMAs) behind lead capture forms so people can compare the value of their home to others in the neighborhood.

8. Email Newsletter Sign-Up

Consumers check their email multiple times a day, and email is proven to be one of the most effective marketing tactics, so newsletters are a great lead generation tool. Once again, set the newsletter sign-up behind a lead capture form, and use your newsletters to provide different types of content to your prospects so they remain informed and keep your business top-of-mind.

9. Consultation Scheduling

A prospect visits this page when they’re serious about making a purchasing decision. When setting up an in-person meeting with someone, provide your full contact information and any relevant details about your brand and your office that will inform the client.

10. Client Testimonials

Testimonials gives potential leads a clear idea of what it’s like to work with you. Select only your most recent and glowing reviews for this section. Positive word-of-mouth can do wonders for your real estate business.

Blog feature: Placester gives you everything you need to promote your brand, manage relationships, and grow your real estate business online, all in one convenient platform that’s simple to use. Want more tips and tricks on creating lead-generating pages for your website? Listen to Placester’s exclusive webinar for additional insight.


Last week, we hosted a webinar with RE Technology to share 65 ways you can build your referral business. We were also joined by Ginger Childs, a top-producing agent at RE/MAX Achievers, who has been a member of the ReferralExchange network for nine years. The webinar covered how to:

  • Identify new sources of referral business.
  • Use your current database to generate nationwide business.
  • Expand your sphere of influence to cover the entire country.

As an agent, it’s important to think “any” and “every” — meaning “any” one, “every” where should know that you are a real estate agent. Any conversation, connection, or contact can turn into a referral opportunity. Wearing branded apparel such as a hat, polo shirt, scarf, or name-tag are just a few of the ways to show others what you do. Referral opportunities are all around you, and can be easily found in the groups listed below.

Group 1: Friends, families, acquaintances. When starting your business, your friends, relatives, neighbors, co-workers, spouse, and children should be your go-to source for referrals. These are the people in your traditional and immediate sphere of influence, who know you the best. You can reach these individuals via social media postings, holiday updates, social activities, sponsorship of friends/family events (e.g., family reunions) or by sharing your family tree with family members (e.g., For Ginger, the people she has met at her local gym over the years have been an excellent source of referrals.

Group 2: Not-so-chance encounters. These are referral opportunities that you discover in places you wouldn’t typically expect — vacation, business travel, shopping, errands, or garage and estate sales. Wearing branded apparel with your logo during these chance encounters can often spark conversation and create new business opportunities. Ginger for example, always wears her RE/MAX pin whenever she is out of the house. Don’t be afraid to say hello and get to know people — after all, these are how relationships are formed. Think up ways to bring up your real estate expertise/profession in advance — but be careful not to oversell yourself. Ginger makes a point to get out of the house at least once a day to hand out, at the minimum, five business cards. She stated, “When people get to know you, they trust you.”

Group 3: Professional contacts. Professional contacts such as your doctor, dentist, veterinarian attorney, accountant, financial planner, or insurance salesman are all sources who could recommend you to their loyal clients and people they know. This is a unique group because, like yourself, they are the subject matter experts in their fields and there is a higher trust level associated with them. They also have a pulse on the community, knowing when their clients are moving in or out of the area.

Group 4: Service contacts. Your service contacts might include your hair salon, drycleaner, nail salon, tailor, coffee shop, restaurant, florist, packing store, alarm company, or storage company. These businesses that you frequently visit also have a good sense of what is going on in the community, because that’s their daily customer. It’s important to nurture these relationships and make sure that they know what you do as well.

Group 5: Business focused. This group includes business-related contacts in the industry: FSBOs, builders, ex-agents, appraisers, seminar leads, moving companies, out-of-area buyers, mortgage consultants, open house prospects, floor repair/carpet/wood, contractors/roofers, painters, stagers, sellers moving to another city or state or past clients and their friends/family members.

There are several ways you can stay top-of-mind with your professional, service, and business contacts such as exchanging business cards, offering discount coupons from preferred vendors to your clients and creating flyers with their names for new homeowners. Often, if you refer business to them, they will reciprocate.

Group 6: Organizations, associations, groups. Simply put, people like working with people who have similar interests. These referral opportunities can be found in your book club, charity group, alumni association, sports team/league, church/synagogue, health/country club, men’s/women’s clubs, homeowner associations, and parent/teacher/school association. Connect with these individuals and generate awareness of what you do by holding a home buying/selling seminar, advertising, writing an article for a newsletter, getting a group of people from your office to volunteer, or by sponsoring key events. Ginger shared that she creates packets to drop off at different local businesses and clubs to establish herself as the “go-to” real estate resource in her community.

Group 7: Corporate relocation/partnership. This could include a military base, boarding school, regional retailers, local sports team, universities/colleges and small- to mid-sized companies in your area. Many of these companies and organizations don’t have a partnership with a relocation service; make it easy to serve as the relocation partner for these businesses and organizations by helping them find a home in your community, and using the ReferralExchange network to find them a top agent when they are moving out of the area.

Group 8: Advertising/marketing. The last group includes the different platforms you can use to virtually promote yourself including social media, web advertising, lead purchase programs, local paper/website/radio/TV, just-sold/just-listed postcards, and telemarketing. When marketing your services through these different channels and platforms, it’s important to hyper focus your targeting (e.g., ZIP codes, areas, demographics, language), follow up on your leads as soon as possible and adhere to the 80/20 rule — give the ones you don’t want to work to someone else.

Regardless of which groups you use to grow your business, there’s also a lot of value in expanding your network nationwide. For example, if you have clients moving out of the area or someone with a real estate need outside your preferred price point, there is still an opportunity there to assist them. As an agent, you can utilize nationwide coverage by focusing on what you do best — giving your clients the best real estate experience.

Catch the full webinar recording here and make sure to download our Referral Planner and Eguide.


Our team just returned from an insightful and exciting five days in New York City for Inman Connect – an event where 3,500 of the best and brightest in the real estate industry come together to network and share ideas. It may just be us, but it feels like the week goes by quicker and quicker each year. Time flies when you’re having fun!

The Marriott Marquis in Times Square was buzzing with top influencers and leaders from the industry sharing innovative ideas and valuable content. Ask anyone, and they will tell you—the people make the conference, and the energy is simply contagious. We’re already looking forward to Inman Connect SF, so as we count down until August, we’ll count down our favorite moments from Inman Connect NY.

7) Sponsoring Inman’s CEO Connect. We had the pleasure of sponsoring Inman’s CEO Connect event this year at the New York Times headquarters. Our CEO, Scott Olsen, and VP of Business Development, Myron Lo, attended the event and enjoyed hearing from and meeting some of the industry’s top leaders and innovators. Key highlights included an industry overview from Trulia’s economist who discussed themes for 2017 and stressed the importance of compression of the transaction, noted that consumer confidence is high but partisan, and predicts mortgage rates won’t go above five or five and half percent. During the female leadership panel, all three of the women in real estate knew Donald Trump personally and professionally, and shared that they were optimistic about his presidency.

6) Meeting with our current and prospective partners. Amidst the chaos of the conference, we managed to schedule time to catch up with our current partners, including the Council of Residential Specialists, Down Payment Resource, and Giveback Homes, just to name a few. We’ve also got some exciting opportunities in development with Concierge Auctions and Katie Lance Consulting.

5) Reconnecting with the Inman Ambassadors. If this was your first Inman Conference, you probably saw a group of people running around tirelessly making connections, answering questions, Snapchatting, and tweeting. These are the Inman Ambassadors—a group of leaders in the industry and Inman Connect veterans who are led by Joe Schutt and Laurie Weston Davis. It was great reconnecting with them as well as with other ambassadors, including Nikki Beauchamp, Wendy Foreman, Danielle Riley, Sara Sutachan, and Billy Ekofo.

4) Sallie Krawcheck: Own It! The Power of Women at Work. As we mentioned earlier, Inman attracts the best and brightest—and, CEO and co-founder of the digital investment platform for women, Sallie Krawcheck, was no exception. Sallie shared insights on some of the challenges she faced working as a financial analyst. She spoke about the need for companies to be more diverse, explaining, “There is such power in diversity. A crowd full of difference makes better results.”

3) Diana Nyad: Execution Perfection When Your Life Depends on It. Inman Connect is known for having exceptional keynote speakers. Last August at Inman Connect SF, the keynote speaker was serial entrepreneur Gary Vaynerchuk, and this time it was champion swimmer, author and speaker Diana Nyad. Diana shared her epic journey of completing the 110-mile swim from Cuba to Florida at the age of 64. Her biggest message to the audience was simple: don’t quit. Regardless of where you want to go, what you want to do, or who you want to be, never give up. She concluded her inspiring talk by reminding us, “When you achieve your dream, it’s not about what you get, but who you become.”

2) Hosting a party with BoomTown and BomBomb. On Wednesday night, we took a brain break from the conference to host a party alongside BoomTown and BombBomb at Bowlmor Times Square. It was a fun night, filled with catching up with old friends, meeting new ones, and brushing up on our bowling skills. A big thanks to everyone who came out and joined us!

1) Seeing our ReferralExchange members. By far, our favorite part of any conference is getting to see our network members in person. A special thank you to our agents who stopped by our kiosk including Michael Hines, Chris Chapin, Ray Lord, Travis Waller, Lance Levine, and Christina Valkanoff. Our talented network of top agents is the foundation of our business and we couldn’t do what we do without you!

If you missed the conference altogether, check out the #ICNY hashtag on Twitter for pictures and coverage from the week!

Abstract illustration of business network grid

“People influence people. Nothing influences people more than a recommendation from a trusted referral. A trusted referral is the holy grail of advertising.” –Mark Zuckerberg, Facebook  

As a new year begins, it’s important to nurture your referral network in a variety of ways so that you continue to stay top-of-mind. Keep your contacts organized and updated in a Google drive or CRM to make your interactions with them more effective. Recording notes on each person such as when you last spoke with them and important details (e.g., dog lover, five kids) or notable dates (e.g., birthdays, relocation), will guide when and how you reach out to them. You could even take it a step further by ranking your referral source database so you can prioritize and thank your “VIP referrers.” Use this valuable information to inform your interactions with your referral network both online and offline.


It’s 2017, so yes – there are endless ways to stay top-of-mind in this digital world we live in.

  • Add your trusted referral network to your monthly newsletter or email list
  • Consistently share valuable content on your blog
  • Connect with them on Facebook, Twitter, Instagram, Snapchat and LinkedIn
  • Host a live Q&A session on Facebook or Twitter to answer questions
  • Send them an email to check in
  • Invite them to your upcoming webinar
  • Alert them when vendors are offering discounted services such as painting, gutter cleaning or leaf blowing in the fall


As creative as you can get with engaging online, there is nothing more impactful than in-person connections.

  • Pop-by their office or home with a thoughtful gift
  • Host a client appreciation party or event (e.g., sports game, happy hour)
  • Send them a handwritten thank you note or holiday card
  • Treat them to a cup of coffee at a new local café
  • Invite them to your seminar or speaking engagement
  • Meet up with old clients who have relocated when you’re in their city for work
  • Pick up the phone to check in and say hello

Regardless of how you stay in touch with your sphere of influence, it’s imperative to nurture these relationships both online and offline. At the end of the day, if they or someone they know has a real estate need, you want them to immediately think of one person: you.

Your real estate business is bigger than you think. ReferralExchange matches your clients with 3 great agents and pays you a 25% referral fee at closing.