Frequently Asked Questions
Call or email us Mon-Thurs 7AM-5:30PM, or Fri-Sun 7AM-3PM Pacific Time - 1-415-653-5555
or email us at sales@referralexchange.com

What is ReferralExchange?

ReferralExchange allows real estate agents to create referrals for clients they can't service for any reason. ReferralExchange will connect these clients to up to three agents from our network of top-performing agents nationwide, based on each client's unique needs.

ReferralExchange is a partner of TopAgentsRanked.com, an online, free consumer-direct service that connects home buyers and sellers with local, top-performing real estate professionals.

You say that you have a network of top real estate agents across the country. What do you mean by "our network"?

Our network is comprised of over 20,000 top-performing real estate agents from large and boutique brokerages nationwide. All are referral and area experts.

How do I know that I can trust the caliber of your agents?

We personally research and recruit all of our agents based on their location, property focus, and annual results. Agents must be invited into our network, based on stringent requirements, and they cannot pay to join. Referral agreements are already in place, and our agents are familiar with the entire referral process. Our agents have an average 5+ year tenure in our network, and they can act quickly to ensure the best possible experience for you and your clients.

What type of clients/referrals can I submit?

Submit any extra clients/referrals that you don't have the time or resources to follow-up on or manage:

  • Out-of-area
  • Any leads or referrals outside of your preferred price point or property type
  • Past clients
  • Acquaintances, friends, and family members
  • Raw, web-based leads

Is there a limit to the number of clients I can refer?

No. Your membership enables you to submit as many clients/referrals as you wish.

Can I only submit "hot" clients/referrals?

No. Submit any clients/referrals you wish - hot or cold. We'll contact each one to determine interest level and viability. If the buyer or seller is ready for an agent, we'll take it from there.

What portion of the referral process do you manage?

We do all the work for you. Simply submit your request, and we'll send your clients up to three top agents within one business day once we've contacted them to verify interest. You have the option to be as involved or uninvolved as you choose. We have personally researched and qualified every agent in our network. Referral agreements are already in place, and these agents are committed to providing the best possible experience for you and your clients.

Why should I use your company?

We have been in business for 12 years and have helped over 250,000 clients buy or sell a home.  Our partner agents consistently rank our service as their best source of referrals, and we have an extremely high client satisfaction rating.

How much does ReferralExchange cost?

Membership is by invitation only. If invited to participate you will be charged a one-time fee for membership which will entitle you to unlimited submissions.  There are no other annual or renewal fees, and in most cases, the enrollment amount is easily recouped when your first referral closes (you receive 25% of the referred side commission).  The service is completely free to your client.

How do I get started with ReferralExchange?

Simply sign-up and place your first client/referral into the Exchange -- it only takes about 5 minutes!

What if I don't like the agents who you select for my clients?

Every real estate agent that we select for your clients is of the highest caliber, but we pride ourselves on finding the right fit. If we need to refine matches, we will. Simply give us a call or send us an email and we will work with you until you and your clients are completely satisfied.

How do I compare agents online?

Once we have matched your client with agents, you will be able to review the agent profiles and provide feedback to your client. You can also send messages to the agents at any time throughout the process.

Does ReferralExchange have a real estate broker license?

ReferralExchange is a licensed broker in the state of California, able to accept referral fees in all fifty states. CA License #01426453, Tax ID #20-0776645.

If I still have questions, can I talk to a real person?

Yes. Our support team can answer any questions or walk you through the entire process - from opening your account to tracking your client/referral's progress. We are available Monday through Thursday from 7:00am to 5:30pm, and Friday through Sunday from 7:00am to 3:00pm Pacific Time at 415-653-5555.

How can I get ReferralExchange Leads?

Our invite-only network of agents is based on a variety of factors, including location, experience and performance. We want to ensure that our partner agents provide only the best service and support to our clients.

Please contact sales@referralexchange.com for more information on whether or not you qualify.